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Refund and Returns Policy

Refunds and Returns Policy

Last Updated: September 25, 2023

1. Return, Refund & Exchange Policy

At OCS Moissanite, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and refunds policy.

Duration:

Our policy lasts for 14 days from the date of delivery. You can request a refund or Exchange within 7 days post-delivery. If 10 days have passed since delivery, unfortunately, we can’t offer you a refund or exchange.

Refunds (If Applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a day or two.

Late Or Missing Refunds (If Applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ocsglamour.com

Eligible Reasons for Return, Exchange & Refund.

We accept product returns & Exchange only under the following circumstances:

  • Damaged Products: If you receive a damaged jewelry piece or loose stone, please immediately contact us on contact @ocsmoissanite.com or call us to initiate the exchange process.
  • Mismatched Products: If the received product does not match the description or specifications provided on our website, you may request an exchange on contact @ocsglamour.com.

Non-Eligible Reasons for Return, Exchange & Refund

Please note that we do not offer exchanges under the following circumstances:

  • Misuse or Mishandling: Products that have been mishandled, damaged due to improper use, or altered in any way will not be eligible for exchange.
  • Misleading Information: If we find any misleading information regarding your order, we reserve the right to reject your cancellation request.
  • Custom or Personalized Orders: Custom-made or personalized Stones orders, including modifications to our standard products, are non-refundable and non-exchangeable.

Cancellation of Orders

  • Cancellation Timeframe: In order to cancel an order, we must be contacted once, within 24 hours of the order being placed. contact us on contact@ocsmoissanite.com or call us
  • Restocking/Processing Fee: If further work has already begun on your order, the applicable restocking/processing fee will be charged.

Loose Stone Orders

Once you place the loose Diamonds Or Moissanite order from OCS Glamour store (whether it’s listed or custom-cut order, certified or non-certified), it is not eligible for return or cancellation in any condition, as we provide all the details, including photos or videos of the finished item before shipment.

Return Process 

1.0 Initiating a Return: To return your product, you must contact us once email: contact@ocsmoissanite.com Within 7 Days Post Delivery. Once your return order request has been received and reviewed, the return instructions will be emailed to you. Please ship the package back within 5 days after OCS Glamour’s approval according to the provided instructions.

Customers should not return the product before receiving a confirmation mail from us for the same.

2.0 Follow Our Process: You must follow our return process; otherwise, if any issues occur with your order, we will not be responsible.

3.0 Parcel Responsibility: While you return your jewelry, we are not responsible if your parcel is lost or held by the customs department.

4.0 Shipping terms:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

If you have any questions or need assistance with exchanges, returns, or cancellations, please contact our customer support team:

Ocean Star Company Address: Plot-3, Savani Industrial Soc, Kohinoor Road, Mini Bazar, Varachha, Surat-395006 Email: contact@moissanite.com

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